Need to register bike?
If you have bought a new Townsend bike recently then click on the link below to register your bike with us.
In the unfortunate case that your bike is ever stolen or lost, we will store your unique bicycle serial number so that your bike can be traced and hopefully returned to you.
It is all part of the service from Townsend in order to help our customers…
Frequently asked questions
What do I have to do if I would like to return my bike?
Please speak to the retailer where you purchased your cycle.
Does it matter if I have brought the wrong gendered bike?
This is a matter or personal preference or can even be due to injury or disability, many women ride men’s mountain bikes, the choice is yours, although obviously we do design the bikes to be gender specific, eg wider saddle for ladies and a more upright riding position.
How do I ride my bike safely at night/winter?
Sustrans have a comprehensive guide to safety and riding in the dark winter nights,
Having problems with your bike?
We work closely with our carefully selected retail partners to resolve any issues and keep you out riding. In the unfortunate case that you have a problem with setting up your bike, or setting the brakes and gear, then we recomend that you check out our help videos in the “Customer Support” section of the website.
For any other issues please contact the retailer who you purchased your Falcon bike from, and they will assist you with your enquiry.
Please note we are unable to deal with customer queries directly, but will work closely with your retailer to promptly resolve any issues.
Ask a Question
If you have a question please fill in the fields below, click send and someone will get back to you within 72 hours - Thank you.
35 Tameside Drive